Shipping policy

Last Updated: 11 May 2026

This Shipping Policy applies to all purchases made through KYN3X. and outlines the terms and conditions relating to the shipment and delivery of orders in accordance with applicable Australian Consumer Law.

Order Processing

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, a confirmation email containing tracking information will be sent to the email address provided at checkout.

Please note that processing times may vary during promotional periods, public holidays, or high-demand releases.

Made-to-Order Embroidered Items

Certain KYN3X. products, including embroidered garments and selected custom items, are produced on a made-to-order basis.

Production for these items will commence once payment has been confirmed and the order has been processed.

Customers acknowledge that made-to-order items require additional production time prior to dispatch. As a result, delivery timeframes for these products may exceed standard shipping estimates.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law, including guarantees that goods will be delivered within a reasonable timeframe.

Shipping Methods & Delivery Estimates

Australia (Domestic Shipping)

Standard Shipping: 5–30 business days

Delivery timeframes are estimates only and are not guaranteed.

KYN3X. will take all reasonable steps to ensure orders are delivered within a reasonable timeframe as required under Australian Consumer Law.

Order Tracking

Tracking information will be provided via email once your order has been shipped.

Please allow up to 48 hours for tracking updates to become available through the shipping carrier’s system.

Delivery Issues, Loss or Damage

If your order is lost, delayed, or arrives damaged, please contact us as soon as possible so we can assist in resolving the issue.

Under the Australian Consumer Law, you may be entitled to a remedy — including a replacement, refund, repair, or compensation — where goods:

Are not delivered within a reasonable timeframe
Arrive damaged
Are lost in transit
Fail to meet consumer guarantees

KYN3X will work with the relevant shipping provider to investigate and resolve delivery issues promptly.

Delays Outside Our Control

While KYN3X. will take all reasonable steps to ensure timely delivery, delays may occur due to circumstances outside our control, including:

Postal network disruptions
Carrier delays
Peak holiday periods
Weather events
Customs processing for international shipments

Nothing in this clause excludes your rights under the Australian Consumer Law.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping and contact details provided at checkout are accurate and complete.

Where an incorrect address has been supplied, KYN3X. cannot guarantee recovery or replacement of the parcel once dispatched.

However, this does not affect any rights you may have under the Australian Consumer Law where applicable.

Contact Information

For any questions regarding shipping, delivery, or tracking, please contact KYN3X. though contact us.

Consumer Guarantees Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

A replacement or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage
Repairs or replacements where goods fail to be of acceptable quality and the failure does not amount to a major failure